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PLANS
Seamless post-production support
& service plans
Once a solution is live, PXL Vision provides end-to-end post-production support with dedicated teams and structured processes.
Find the custom plan for your exact needs
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts
(Stage and/or Prod)
2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports
Single or all options can be included
On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts
(Stage and/or Prod)
2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports
Single or all options can be included
On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts
(Stage and/or Prod)
2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports
Single or all options can be included
On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts
(Stage and/or Prod)
2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports
Single or all options can be included
On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts
(Stage and/or Prod)
2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports
Single or all options can be included
On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
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