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  • Products
    Product Overview
    Discover our product portfolio
    Mega Menu - Ultimate Conversion
    Ultimate Conversion
    Find out how we can help to increase your identification conversion rates
    Mega Menü - Ultimate Conversion
    Service Plans
    Customise support and service plans for your specific use case
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    Face id
    Identity Verification
    Verify customers' identities digitally
    PXL Ident
    SaaS for online identification
    PXL Pro
    On-Prem solution for online identification
    Manual Review & PXL Check
    Our services for manual reviews of transactions
    PXL Edu
    Seamless identity verification of students
    PXL Age
    Age verification for various industries
    PXL Sign
    Browser-based identity proofing solution for QES
    PXL Ident for QES
    Identity proofing solution for Trust Service Providers
    Graduation hat
    Student Identification
    Special solution for the education sector
    PXL Ident
    SaaS for online identification
    PXL Pro
    On-Prem solution for online identification
    Manual Review & PXL Check
    Our services for manual reviews of transactions
    PXL Edu
    Seamless identity verification of students
    PXL Age
    Age verification for various industries
    PXL Sign
    Browser-based identity proofing solution for QES
    PXL Ident for QES
    Identity proofing solution for Trust Service Providers
    18+
    Age Verification
    Verify the age of your customers in real time
    PXL Ident
    SaaS for online identification
    PXL Pro
    On-Prem solution for online identification
    Manual Review & PXL Check
    Our services for manual reviews of transactions
    PXL Edu
    Seamless identity verification of students
    PXL Age
    Age verification for various industries
    PXL Sign
    Browser-based identity proofing solution for QES
    PXL Ident for QES
    Identity proofing solution for Trust Service Providers
    Integration of electronic signature
    Electronic Signing
    Compliant identity proofing for qualified electronic signatures (QES)
    PXL Ident
    SaaS for online identification
    PXL Pro
    On-Prem solution for online identification
    Manual Review & PXL Check
    Our services for manual reviews of transactions
    PXL Edu
    Seamless identity verification of students
    PXL Age
    Age verification for various industries
    PXL Sign
    Browser-based identity proofing solution for QES
    PXL Ident for QES
    Identity proofing solution for Trust Service Providers
    Product Overview
    PXL Ident
    SaaS for online identification
    PXL Pro
    On-Prem solution for online identification
    Manual Review & PXL Check
    Our services for manual reviews of transactions
    PXL Edu
    Seamless identity verification of students
    PXL Age
    Age verification for various industries
    PXL Sign
    Browser-based identity proofing solution for QES
    PXL Ident for QES
    Identity proofing solution for Trust Service Providers
  • Solutions
    Industries & Use Cases
    Discover the variety of industries and use cases
    we serve
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    Industry solution icon
    By Industry
    E-Commerce & Retail
    E-Learning
    Fintech & Banking
    Healthcare
    Insurance
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    Online Dating
    Online Gambling
    Telecommunication
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    Age Verification
    Customer Onboarding
    CIAM
    Digital Identity Verification
    Know Your Customer (KYC)
    route use case
    By Use Case
    E-Commerce & Retail
    E-Learning
    Fintech & Banking
    Healthcare
    Insurance
    Mobility
    Online Dating
    Online Gambling
    Telecommunication
    Video Gaming & Streaming
    Age Verification
    Customer Onboarding
    CIAM
    Digital Identity Verification
    Know Your Customer (KYC)
    E-Commerce & Retail
    E-Learning
    Fintech & Banking
    Healthcare
    Insurance
    Mobility
    Online Dating
    Online Gambling
    Telecommunication
    Video Gaming & Streaming
    Age Verification
    Customer Onboarding
    CIAM
    Digital Identity Verification
    Know Your Customer (KYC)
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        PLANS

        Seamless post-production support & service plans

        Once a solution is live, PXL Vision provides end-to-end post-production support with dedicated teams and structured processes.

        Request a plan
        Two women are watching laptop

        SERVICE PLANS Support & Professional Services

        We offer four service plans - Basic, Standard, Professional, and Enterprise - to match different business needs. Each plan includes a defined level of support, with options to scale as your requirements grow. 

        The Basic plan is exclusively available to PXL Ident Co-Branding customers. The Standard plan provides extended support and is the default option for White Label customers, ensuring alignment with their more customisable setup. Professional and Enterprise plans include a dedicated Customer Success Manager (CSM) who provides personalized guidance through Quarterly Business Reviews (QBRs) and roadmap meetings to ensure optimal business logic, compliance, and customer success.

        Find the custom plan for your exact needs

        Service Plan
        Basic
        Standard
        Professional
        Enterprise
        3rd Level Technical Support
        Access to ticketing system
        Support Hours
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 8.00-19.00 CET
        Mo-Fr 8.00-19.00 CET
        Access to Customer Portal
        24/7/365 Service Availability
        Uptime Commitment
        97%
        97%
        99.3%
        99.3%
        Customer Success Manager or Technical Project Manager
        Single or both options can be included
        Quarterly Business Review & Roadmap Meetings
        Included backend accounts

        (Stage and/or Prod)

        2
        2
        3
        4
        Extra Backend Account
        On request
        On request
        On request
        On request
        Included Whitelabel Changes per year (PXL Ident)
        N/A
        On request
        1
        4
        Quarterly Transaction & Conversion Reports
        On request
        On request
        On request
        On request
        Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

        Single or all options can be included

        On request
        On request
        On request
        On request
        Included consulting hours per year
        0
        0
        20
        40
        Service Plan
        Basic
        Standard
        Professional
        Enterprise
        3rd Level Technical Support
        Access to ticketing system
        Support Hours
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 8.00-19.00 CET
        Mo-Fr 8.00-19.00 CET
        Access to Customer Portal
        24/7/365 Service Availability
        Uptime Commitment
        97%
        97%
        99.3%
        99.3%
        Customer Success Manager or Technical Project Manager
        Single or both options can be included
        Quarterly Business Review & Roadmap Meetings
        Included backend accounts

        (Stage and/or Prod)

        2
        2
        3
        4
        Extra Backend Account
        On request
        On request
        On request
        On request
        Included Whitelabel Changes per year (PXL Ident)
        N/A
        On request
        1
        4
        Quarterly Transaction & Conversion Reports
        On request
        On request
        On request
        On request
        Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

        Single or all options can be included

        On request
        On request
        On request
        On request
        Included consulting hours per year
        0
        0
        20
        40
        Service Plan
        Basic
        Standard
        Professional
        Enterprise
        3rd Level Technical Support
        Access to ticketing system
        Support Hours
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 8.00-19.00 CET
        Mo-Fr 8.00-19.00 CET
        Access to Customer Portal
        24/7/365 Service Availability
        Uptime Commitment
        97%
        97%
        99.3%
        99.3%
        Customer Success Manager or Technical Project Manager
        Single or both options can be included
        Quarterly Business Review & Roadmap Meetings
        Included backend accounts

        (Stage and/or Prod)

        2
        2
        3
        4
        Extra Backend Account
        On request
        On request
        On request
        On request
        Included Whitelabel Changes per year (PXL Ident)
        N/A
        On request
        1
        4
        Quarterly Transaction & Conversion Reports
        On request
        On request
        On request
        On request
        Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

        Single or all options can be included

        On request
        On request
        On request
        On request
        Included consulting hours per year
        0
        0
        20
        40
        Service Plan
        Basic
        Standard
        Professional
        Enterprise
        3rd Level Technical Support
        Access to ticketing system
        Support Hours
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 8.00-19.00 CET
        Mo-Fr 8.00-19.00 CET
        Access to Customer Portal
        24/7/365 Service Availability
        Uptime Commitment
        97%
        97%
        99.3%
        99.3%
        Customer Success Manager or Technical Project Manager
        Single or both options can be included
        Quarterly Business Review & Roadmap Meetings
        Included backend accounts

        (Stage and/or Prod)

        2
        2
        3
        4
        Extra Backend Account
        On request
        On request
        On request
        On request
        Included Whitelabel Changes per year (PXL Ident)
        N/A
        On request
        1
        4
        Quarterly Transaction & Conversion Reports
        On request
        On request
        On request
        On request
        Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

        Single or all options can be included

        On request
        On request
        On request
        On request
        Included consulting hours per year
        0
        0
        20
        40
        Service Plan
        Basic
        Standard
        Professional
        Enterprise
        3rd Level Technical Support
        Access to ticketing system
        Support Hours
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 9.00-17.00 CET
        Mo-Fr 8.00-19.00 CET
        Mo-Fr 8.00-19.00 CET
        Access to Customer Portal
        24/7/365 Service Availability
        Uptime Commitment
        97%
        97%
        99.3%
        99.3%
        Customer Success Manager or Technical Project Manager
        Single or both options can be included
        Quarterly Business Review & Roadmap Meetings
        Included backend accounts

        (Stage and/or Prod)

        2
        2
        3
        4
        Extra Backend Account
        On request
        On request
        On request
        On request
        Included Whitelabel Changes per year (PXL Ident)
        N/A
        On request
        1
        4
        Quarterly Transaction & Conversion Reports
        On request
        On request
        On request
        On request
        Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

        Single or all options can be included

        On request
        On request
        On request
        On request
        Included consulting hours per year
        0
        0
        20
        40

        Choose the right plan

        Your service plan is selected based on the PXL Vision products in use and your business needs. Each plan includes a Service Level Agreement (SLA) that defines performance standards and ensures clear expectations for service quality, response times and deliverables.

        Need a custom solution? Our team will be happy to tailor a plan to your exact requirements. 

        Request the plan
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