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        USE CASE

        Digital Customer Onboarding

        Increase your conversion rate during customer onboarding with our intuitive identification solutions.

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        CUSTOMER ONBOARDING The first impression counts

        If you want to increase your conversion rate when acquiring new customers and turn prospects into loyal customers, you need to rely on well-structured and intuitive customer onboarding.
        Promote digital customer loyalty right from the start and inspire your customers with fast, simple and convenient onboarding.

        THE CHALLENGE Complicated onboarding deters potential customers

        Many companies make the customer onboarding process too lengthy and lose valuable customers as a result. If the initial contact with a company seems too complicated, prospective customers drop out: Around 63% of customers abandoned the digital onboarding process for banking applications in 2020, for example*. Browser or app changes and third-party providers can create mistrust and have a negative impact on the trustworthiness of your company. Negative user experiences and high abandonment rates are the result.

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        55 % of terminations in the first 15 minutes*

        In many companies, customer onboarding is mandatory in order to prevent identity fraud and ensure customer security. When implemented well, however, it can be a practical means of increasing digital customer engagement and the conversion rate.

        *: Source: Signicat 2020.

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        EFFICIENCY Increase conversion through fast, digital customer onboarding

        Convert prospects into customers: PXL Vision's Customer Onboarding helps you provide your customers with a positive user experience right at the start of their digital customer journey.
        With PXL Ident, you don't have to worry about losing customers. We create trust in your company and in the onboarding process through a positive user experience.

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        Benefit from

        • Time and cost savings thanks to AI-controlled identity verification
        • Location-independent thanks to electronic customer registration
        • More flexibility thanks to mobile onboarding
        • Native integration through white labeling options
        • Fewer abandonment rates thanks to onboarding in <30 seconds
        • GDPR-compliant processing of customer data
        • Electronic signatures for more security
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        PXL Ident convinces

        We have already impressed customers from various industries with our auto-ident process. The conversion results were particularly impressive: By reducing process interruptions, more customers could be verified in less time.

        Customers such as SwissLife, Lemonfrog, Well and SwissSign Group report full control over identity verification and simple processes that run quickly and smoothly.
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        SECURITY Secure digital customer onboarding

        PXL Vision's customer onboarding helps you to positively inspire new customers right from the start and guarantee them the highest security standards.
        With the help of biometric authentication, electronic signatures and real-time identity verification, we ensure trusting business relationships and increase the security of your company. Enable your customers to open remote accounts, register online and perform mobile onboarding at any time with our customer onboarding.

        FAQ

        What is meant by customer or client onboarding?

        Customer onboarding is the process by which individuals or companies join a digital platform. This can range from filling out a simple online document to more complex steps such as software integration and training. Effective customer onboarding sets the tone and expectations for the relationship.

        What is good customer onboarding?

        Effective client onboarding strikes a balance between meeting client needs and meeting business requirements. By applying a risk-based approach, where risk controls are adjusted based on specific situations, the process ensures that compliant clients can be onboarded quickly, while potentially risky accounts are subject to closer scrutiny.

        What is KYC in client onboarding?

        The KYC (Know Your Customer) process is a prescribed procedure under money laundering regulations and serves as a key element in assessing customer risk. The KYC process involves verifying the identity of a person, their financial activities and the associated risks.

        READ MORE Customer onboarding in various industries

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        Customer onboarding in the online gambling sector

        With our fully automated, GlüStV-compliant online gambling verification, you can check and verify the eligibility and age of your players in less than 30 seconds.

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        Customer onboarding for insurance companies

        Simple and fast customer verification in the insurance industry. With the solution from PXL Vision, insurance companies increase the conversions of their online customer portal onboarding.

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        KYC use case: understanding & benefits

        One solution for many use cases: Increase your conversion rate and reduce your costs with a KYC process that works seamlessly and complies with legal requirements.

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        Are you looking for an efficient identification solution for your customer onboarding?

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